ITS Service Desk Responsibilities

The ITS Service Desk 541.885.1470 is the contact point for Oregon Tech faculty and staff to report a problem with their campus computer or programs, report telephone and voice message problems, get help using campus computers, and for any other initial contact with the ITS department such as requesting a new service, equipment, or program.

The Service Desk is also the main contact for students who have questions or problems with e-mail, phone service or campus lab computers in Boivin Hall.

The Service Desk will attempt to resolve issues over the telephone. If that is not possible, a call ticket will be entered, and you will be assigned to an ITS staff member. You will be given a call ticket reference number that you should keep for future reference.

View Contact Numbers to see who to call for what type of problem or question.

All ITS services are closed for the Holidays on:

  • New Year’s Day
  • Martin Luther King, Jr. Birthday
  • Memorial Day
  • Juneteenth
  • Independence Day (4th of July)
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
Service Desk Hours
Monday - Friday 8am - 5pm