Troubleshooting

DIGITAL SET

NOTE: DO NOT TRY TO SWAP DIGITAL SETS. LEAVE SET IN PLACE AND TECHNICIAN WILL MOVE OR REPLACE IT.

  1. Has the electric power been off in the building? Has there been a power surge?
  2. Is the digital display working? Check to see if the ON/OFF button has accidentally been pressed.
  3. Do the line buttons (and the associated lights) on the body of the set work?
  4. Is the set plugged into it's appropriate jack?
  5. Examine the mounting cord (the one from the set to the jack), has it been damaged? Look at the clips at both ends, are either one of those items damaged? Someone may have accidentally pulled the mounting cord loose or vacuumed it to death.
  6. Are all the cords plugged firmly into each modular unit or is anything loose or wobbly (ie. defect in the set)?
  7. Has there been an accident? Drinks, water and other agents (including cleaning agents) can and will affect phone sets. Dropping the set on the floor also makes a real impact on how it works.
SINGLE LINE(Analog) SET or WALL SET
  1. Is the set plugged into it's appropriate jack?
  2. Examine the mounting cord (the one from the set to the jack), has it been damaged? Look at the clips at both ends, are either one of those items damaged? Someone may have accidentally pulled the mounting cord loose or vacuumed it to death.
  3. Are all at the cords plugged firmly into each modular unit or is anything loose or wobbly (ie. defect in at the set)?
  4. Has there been an accident? Drinks, water and other agents (including cleaning agents) can and will affect phone sets. Dropping the set on the floor also makes a real impact on how it works.
  5. Have you taken this set to another location to see if it works on another line?
  6. Have you brought another set (from an extension you know works) and plugged it into the extension to see if the problem involves the line or proves that the set is defective?
MODEM, FAX OR OTHER EQUIPMENT that your department or user owns?
  1. If so, have you removed this equipment and tried a standard Oregon Tech set to determine if your own equipment is defective?
OTHER QUESTIONS:
  1. Are you aware of anyone (users, Telecom. Technicians, Network Services, outside vendors/contractors) who are or have been in at the Telephone equipment closet lately?
  2. Are you aware of any Natuaral disaster in the area/building? ie. flooding, power outage, etc.